Privacy Policy
ZeneX Orb LTD — Last Updated: September 2026
1. Introduction
ZeneX Orb LTD (“ZeneX”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, use ZeneX services, communicate with us, or otherwise interact with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you interact with ZeneX, we may collect information including:
Personal Information
- Full name
- Email address
- Phone number
- Date of birth
- Residential or business address
- Identification information
- Government-issued identification documents
- Information required for identity verification
Financial & Transaction Information
Where applicable to the services being provided:
- Bank account information
- Beneficiary information
- Transaction information
- Payment details
- Settlement information
- Payment history
Business Information
For business users, this may include:
- Business name
- Business registration information
- Tax identification information
- Directors and beneficial ownership information
- Business address
- Other information required for business verification
Technical Information
When you use our website or platform, we may collect:
- IP address
- Device information
- Browser type
- Operating system
- Login information
- Usage information
- Security and technical logs
3. How We Collect Information
We may collect information:
- Directly from you when you register or submit information
- When you contact our support team
- When you submit forms on our website
- During customer verification and onboarding
- Through your use of our website or platform
- From financial, identity-verification, fraud-prevention, or infrastructure partners where legally permitted and necessary
4. How We Use Your Information
We may use personal information to:
- Provide and improve our services
- Create and manage user accounts
- Verify identities and businesses
- Process and monitor transactions where applicable
- Communicate with users
- Provide customer support
- Detect and prevent fraud
- Manage operational and security risks
- Meet legal and regulatory obligations
- Improve our products and user experience
- Conduct internal analysis and service development
We do not sell personal information to third parties.
5. Legal Basis for Processing
Where applicable, ZeneX processes personal information based on one or more lawful grounds, including:
- Providing requested services
- Fulfilling contractual obligations
- Complying with legal and regulatory obligations
- Protecting legitimate business interests
- Preventing fraud and financial crime
- Obtaining consent where consent is required
7. Data Security
ZeneX takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no electronic system or method of transmission can be guaranteed to be completely secure.
Users are also responsible for maintaining the confidentiality of their account credentials and notifying us promptly if they believe their account has been compromised.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing our services
- Meeting legal and regulatory requirements
- Maintaining transaction and business records
- Preventing fraud and financial crime
- Resolving disputes
- Enforcing agreements
Where applicable laws require longer retention periods, we may retain information for the required period.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion where legally permissible
- Request information about how your data is processed
- Withdraw consent where processing is based on consent
- Exercise other applicable data-protection rights
Some requests may be subject to legal, regulatory, security, or operational limitations.
11. Third-Party Services and Links
The ZeneX website may contain links to third-party websites, services, or platforms.
ZeneX is not responsible for the privacy practices or content of third-party services. We encourage users to review the privacy policies of third parties before providing them with personal information.
12. International Data Transfers
Where ZeneX works with service providers or infrastructure partners located outside Nigeria, personal information may be processed or transferred across borders where legally permitted and appropriate safeguards are in place.
Such transfers will be handled in accordance with applicable data-protection requirements.
13. Children's Privacy
ZeneX services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child contrary to applicable requirements, we will take appropriate steps to address it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes in our business operations
- Changes in technology
- Changes in applicable legal or regulatory requirements
When we make material changes, we will update the “Last Updated” date and, where appropriate, provide additional notice.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact:
ZeneX Orb LTD
Email: zenexorb@gmail.com
Website: zenexorb.com
Building better cross-border payment experiences for Africa.